AddressA fantastic opportunity to support a value-based team who are passionate about customer experience for a temporary period.
- Support a company that is committed to driving sustainable solutions - their customers are at the forefront of everything they do!
- Sydney CBD location, 3 days WFH flexibility
- $41 p/h + super
Lotus People are excited to be partnering with a well-established company within the regulatory industry, providing impartial resolution services to utility consumers in NSW.
ABOUT THE ROLE
This company are seeking someone to support their dynamic team through a busy period as a Customer Relations Officer. You will be responsible for effectively resolving intricate complaints while adhering to regulatory guidelines.
DUTIES
- Interpret legislation and regulations
- Utilise databases for records management
- Facilitate conflict resolution and teamwork
- Demonstrate problem-solving skills
- Record, investigate, and resolve escalated complaints
To be successful in this role you will have prior experience working in a contact centre environment providing exceptional service to customers. You will have excellent communication skills, ability to have meaningful conversations with customers and a high level of accuracy with data entry and note taking. You will be experienced in using a range of software and able to pick up new systems quickly
The ideal candidate will have:
- Experience in customer complaints or ADR environment
- Proficiency in case management systems or databases
- Accreditation in mediation
- Ability to respond to complaints in a technical environment
- Strong interpersonal skills for dispute resolution
- Independent problem-solving abilities and multi-tasking skills
- Intermediate MS Office skill
Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over three years. We will get back to every applicant and ensure that you have a positive experience with us.
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REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us on info@lotuspeople.com.au. If we find a role for any referred candidates, we will gift you a $200 voucher!
