AddressThe Position
To provide customer service excellence with a commitment to continuous improvement, a true understanding of our customers' needs and an attitude and desire to serve each customer with efficient, responsive and friendly service.
- Working 35 hours per week with a fortnightly RDO
- Flexible working arrangement
- Come and work for an engaging and dynamic team
We are the facilitator of a thriving, resilient and liveable city full of opportunities, and the custodians of an environment like no other. We ensure Albury is a great place to live, work and invest.
Qualifications & experience
- Customer Service Training or equivalent relevant work experience.
- Significant experience in a customer service role
- Certificate in Business Administration or related discipline
- Experience working in a Local Government environment
- Sound knowledge of customer service principles
- Provide customer service excellence to our diverse community across our multi contact channels environment; being telephone, face to face & online.
- Quickly identify our customers' needs and ensure the information provided is transparent, open and delivered in a timely manner in accordance with legislation and Council policies.
- Maintain confidentiality of Council information obtained during your employment.
- Perform a range of customer service tasks efficiently and simultaneously.
- Participate in available opportunities for personal development including rotation between the call centre, counter & administration areas.
Hours
Based on a 35 hour week, with actual days and times being Monday to Friday, 8.30am to 5pm, with an RDO in accordance with AlburyCity's RDO guidelines.
Benefits
Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.
Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace.
We also recognise and value your priorities beyond work. It’s important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs.
AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility.
This role closes on the 7 July 2024. The role may close earlier for the right applicant. Should you require any further information for this role please email Maree Bice on **********@alburycity.nsw.gov.au or call on 02 6023 8***
