Customer Relations Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? If so, Randstad are currently recruiting for a Customer Relations Representative.
As a key member of our clients call center team, you'll play a crucial role in ensuring our customers receive top-notch service and support.
Responsibilities:
Customer Engagement: Respond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer service.
Problem Resolution: Efficiently and effectively handle customer concerns, providing timely and accurate solutions while maintaining a positive and professional demeanour.
Documentation: Record and maintain accurate customer information and interactions in the company's database.Proactively liaise with management to ensure Operations is adequately
resourced to meet client’s expectations
Collaboration: Support internal teams with client issues, escalations, outages etc as needed.
Quality Assurance: Adhere to established call center protocols and quality standards to ensure consistent and exceptional service delivery.
Qualifications:
Communication Skills: Exceptional verbal and written communication skills with a customer-centric approach.
Problem-Solving: Strong analytical and problem-solving abilities to address customer inquiries and resolve issues promptly.
Adaptability: Ability to thrive in a fast-paced environment and adapt to changes in processes and procedures.
Team Player: Collaborative mindset with the ability to work effectively as part of a team.
Empathy: Demonstrate empathy and patience in dealing with customer concerns and complaints.
Multitasking: Efficiently manage multiple tasks and prioritise responsibilities to meet customer needs.
Requirements:
High school diploma or equivalent;
Previous customer service experience in a call center or similar environment is a plus.
Flexibility with a rotating roster.
Positive attitude and a commitment to providing outstanding customer service.
If this role sounds like a good fit for you, please email me at emilio.iranfard@randstad.com.au!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
call centre, customer service, inbound calls, general administration, Australian Citizen
Education
Secondary School/High School