Customer Relations Team Leader

Is Customer satisfaction your passion? Are you a self motivated, bubbly and process driven Team Leader?

Sound like YOU? Well look no further, we have the perfect role for you!

Your new company

Airport Toyota fully advocates and supports the values of Toyota Australia with its customer focus as well as continual improvement and innovation as one of the most revered Toyota dealerships in Australia. Part of Autoleague, Airport Toyota is led by an empowering and nurturing Management team who motivate, respect and reward their employees...you’ll never want to work anywhere else!

Your new role

As a Customer Relations Team Leader you will provide all of our customers with an exceptional experience by promptly answering incoming customers calls, identifying their needs, efficiently booking vehicles in for service appointments, following up, providing solution to customer queries in a prompt manner and liaising with internal departments. Your responsibilities will also include but not be limited to:

• Lead and inspire a team of Customer Relations specialists to achieve and exceed performance targets
• Develop and implement strategies to enhance customer satisfaction and loyalty
• Handle escalated customer inquiries and complaints with professionalism and empathy
• Collaborate cross-functionally with other departments to ensure seamless customer experiences
• Analyze data and customer feedback to identify areas for improvement and implement solutions

What you'll need to succeed

To qualify for this position, you should have:

• Previous experience in a customer service leadership role, preferably in the automotive industry
• Strong leadership and interpersonal skills with the ability to motivate and develop team members
• Exceptional communication skills, both verbal and written
• Proven track record of delivering outstanding customer service and resolving issues effectively
• Ability to thrive in a fast-paced, ever-changing environment

What you'll get in return

• Attractive Base Salary + Superannuation + Uncapped Commissions $$$
• Employee Recognition Program, Welcome Gift, Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program + more!
• Friendly & Supportive Senior Management Team
• Opportunities for Career Progression

Autoleague is all about celebrating diversity, promoting equality, and fostering an inclusive working environment. We actively encourage people from a diverse background to apply. If you’re interested in this role, click 'Apply Now' or contact us at ***********@autoleague.com.au to arrange a confidential chat.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*