Customer Relationship Coordinator

ABOUT US

Our story started with one man and one home. Back in 1949, our founder Gary Simonds built his first ever home for his Mum in Melbourne’s west. Now, 74 years on with a business spanning 3 generations, we continue to honour this rich heritage with every home we build. We’ve cemented an enduring legacy, built strong foundations and forged through seven decades as one of Australia’s leading ASX listed volume home builders. This guiding vision continues to drive our commitment to providing quality and affordable homes for families at all stages of life.

Our homes are built for the community, by the community, with our local network of employees, trades and suppliers all working towards this vision as One Simonds. It is this passion, dedication and excellence that you’ll find on every Simonds job site, office environment and display centre across the country.

THE OPPORTUNITY

We are seeking a full-time Customer Relationship Coordinator (or CRC for short!) to join our busy Point Cook office (noting there is also the option to work out of our Geelong Office as well). As a CRC, your primary focus is to manage a portfolio of clients and guide them through the process of building their new home. This can involves tasks such as:

• Communicate with all clients on a weekly basis to provide regular updates
• Manage all pre-site and on-site administration per client
• Coordinate and book meetings with clients
• Ensure that all client files are updated with appropriate notes/information
• Liaise with banks/mortgage lenders re client finance approvals
• Maintain a current working knowledge of Simonds product and relevant promotions
• Communicate and liaise with other departments around file progress as required

WHO YOU ARE

We're looking for someone with proven administration experience, preferably within the residential building industry or similar. In addition, experience in delivering outstanding customer service to a diverse range of both internal and external customers is essential.

You have an adaptable communication style which enables you to build rapport quickly and easily and enjoy a thriving, fast paced environment. Whilst our CRCs have their own portfolio of clients to oversee, being able to work collaboratively within a tight-knit team is also vital.

You have the capacity to multi-task and have a flexible and adaptable approach to your work. Having high attention to detail, the ability to meet deadlines and have demonstrated planning/organisational and time management skills are desired.

WHY JOIN US?

Aside from a fantastic opportunity to join one of Australia's ASX listed leading residential builders, Simonds can offer you:

• Great benefits across a wide range of products and services including a generous discount on our award-winning homes as well as all the great things that go in them. 
• Access to our free employee well-being program, including counselling, nutritional, financial, and legal support for both you and your immediate family. 
• Access to Simonds Reward Days - receive an extra day of leave per year. 
• Opportunities for professional and personal growth through our Learning and Development programs on our inhouse LMS. 
• Generous rewards and recognition including gifts for long service. 

If this sounds like your next opportunity, we'd love to hear from you as soon as possible!

Please note: You must have unlimited Australian work rights to be considered for this role.

Recruitment agencies, thanks for thinking of us but we've got this one covered.