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Form of work- Make a difference at one of Australia’s leading health care providers
- Generous salary packaging benefits, ongoing professional development and supportive team environment
- Full time, 6 months contract opportunity
- Located in our Melbourne CBD office
About the role
To provide high quality, timely and compassionate first-line responses to customers making contact with Calvary Administration by phone or email.
Responsibilities include;
- Responding to inbound calls and emails in a timely and compassionate manner
- Building relationships with potential customers (residents and their families)
- Guiding customers though the system of care and exploring their preferred options
- Arranging tours and promoting Calvary internally and externally to maximise customer conversion
- Monitoring outcomes of tours to promote conversion to temporary or permanent resident
- Managing referral database
- Working co-operatively with other customer liaison staff to provide a seamless support
- Conduct Respite Feedback calls to Discharged Family and prepare reporting of feedback.
What you bring
- Working effectively in customer-centric roles
- Working collaboratively in a fast-pace environment
- Resident Select skills would be well regarded (but not essential)
- Working proficiently with the Microsoft Office Suite
- A high level of commitment, integrity, honesty and trustworthiness
- An effective listener with the ability to communicate at all levels both orally and in writing with excellent presentation skills
- Clear thinker with lateral problem solving skills and an ability to convert complex ideas into simple, understandable and workable actions to ensure positive outcomes
- Able to multitask, prioritise, delegate and manage the delegation process to ensure appropriate quality outcomes within expected or non-negotiable timeframes
- Ability to understand and use information technology and programs such as Word, Excel, etc. and to learn new skills as required
- A knowledge of the financial aspects of Aged Care and the ability to explain them in terms that can be understood by customers
- An understanding of the different aspects of Aged Care (E.g. Palliative Care, Home Care, Living with Dementia)
For further information please contact Nadia Chowdhury, National Talent Acqusition Consultant on Nadia.Chowdhury@calvarycare.org.au
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Your benefits:
- NFP salary packaging benefits, discounted health insurance and gym memberships
- Paid parental leave
- Training, development pathways and career opportunities
- Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following:
- As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
