Customer Sales & Service Consultant

We’re looking for customer service experts to join our growing team from early April! Passionate about customer service and looking for flexibility? We’ve got the role for you with no experience required! We’ve got part time or full time and hybrid (mixture of onsite and working from home) roles available from our home base in Maroochydore, QLD!

Who are we and why choose us?

At EDA, our purpose is to protect the lifestyle of the outdoor adventurer. Not only do we own and represent some of Australia’s most recognisable niche brands (Club 4x4, KT Insurance & Viz Insurance) in the consumer insurance market, we’re passionate advocates for people to live their best life – and that includes our employees!

We’re not your standard insurance company selling standard policies to standard vehicles – we’re here for the outdoor adventurer! Think modified 4X4, RVs and Caravans that get our customers off the beaten track and enjoying our beautiful country – we love to hear about their adventures (and they’re vehicles)!

What will your role look like?

In this fast-paced and dynamic role, you’ll:

• Take inbound calls to assess customer needs by providing quotes or maintaining existing policies - absolutely no cold-calling
• Talk to our passionate customers about their specialist vehicles and exciting travels to tailor solutions for their needs
• Promote the benefits of our products and services to existing customers
• Deliver exceptional customer experiences
• Learn all about the amazing Club 4X4 brand through comprehensive training and on-going support
• Be encouraged to provide feedback and suggestions to build the brand and customer experience
• Actively contribute to an engaged, collaborative and high-performing team environment
• Interact with our customers and immerse yourself in the outdoor adventurer lifestyle at Events and Shows

What will you bring to the role?

• A passion for delivering first-class customer service
• Customer service experience in any industry – call centre or insurance experience highly regarded but not essential
• Excellent communication skills (both verbal and written)
• Proficient in using MS Office (Teams, Outlook and Excel)
• Energy, enthusiasm and resilience

In return, we offer….

• An attractive base salary and incentive scheme - starting salary of $57,500 (pro-rata for part time) plus Super and Incentives!
• Central location in Maroochydore – just across from Sunshine Plaza
• A rotating roster to support our operating hours of 7am - 6pm AEST, Monday to Friday - no nights or weekends!
• Career, training and personal development opportunities
• Significant discounts on our insurance products
• A day off for your birthday!
• Employee Assistance Program
• A supportive work environment with a fun culture

Ready to take the next step in your career? We want to hear from you! We'll be in touch but if you've got any questions, feel free to get in touch via ***************@edagroup.com.au