Customer Service

At Metrans, we value our staff and we pride ourselves in the positive culture our Operations Managers have built over the years with our operations and Customer Service teams.

Due to an internal promotion, we are looking for our next superstar to join our exciting Customer Service team.

The Customer Service staff are responsible for providing a superior level of Customer Service to all clients. This involves the courteous and efficient answering of telephones, ensuring all bookings are made in conjunction with customer expectations and service levels, as well as assisting with queries, complaints, and general clerical duties in the office.

Permanent Part Time (20 Hours Per Week)

Some of the benefits at Metrans:

• The opportunity to work alongside a professional, positive, and supportive team 
• We encourage a good work life balance 
• Working Monday-Friday only (no weekends or evenings)
• A thriving workplace with a fantastic work environment

All Metrans Customer Service Officers shall have the following:

• A friendly attitude with good communications skills
• Full working rights in Australia (Citizen, permanent resident)
• Professional telephone manner
• Accurate data entry skills for customer bookings
• A good work ethic
• A recognition of the importance of punctuality
• Ability to provide support to our operations team
• Ability to provide advice to clients

Are you ready to join our team? 

If so, we look forward to seeing your application.