AddressGeneral Information
Job ID
ATR36031
Posting Job Title
Customer Service Account Executive - 12 months FTC
Locations
Newcastle UK
Employment Type
Full Time
Date Posted
02-Jan-2024
Relocation Support
No
Description & Requirements
WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.
This is a 12 month fixed term contract.
The opportunity: To be responsible for specific customer accounts as directed and to cover other customer accounts when required. To be responsible for all aspects of those accounts including administration, building effective customer relationships, working capital, and contributing to profitability as a member of the Customer Service Team.
How you will impact WestRock:
- To be the primary contact for customers and ensure that their requirements are fully understood by other departments.
- To deal with all aspects of Customer Service relating to the customer's needs and requirements, from enquiry through to on-time delivery of a call-off which realizes sales revenue for the Company
- Building relationships with customers to provide a high level of Customer Service and support to ensure the continuation and growth of business with that customer.
- To take direction from the Customer Services Team Manager to meet needs
as they arise.
- To be an expert user of Pecas, VWT, H2, PSA3 and all other system used in sales administration
- To visit customers as appropriate.
- To follow manuals, and SOPs for latest requirements
- To be an active participant in teamwork within the Customer Services team to ensure best practice and standardization of all work processes.
- To be responsible for the administration of all enquiries including estimating, sales orders, confirmations, forecasting including material demand, works instructions. customer support, call-offs, and other contract information, relating to existing, new, and prospective customers
- Skilful planning will be required to maintain Customer Service and to achieve the key business objective of minimizing raw material and finished goods stockholding whilst maintaining continuity of supply.
- To be proactive in dealing with internal and external customers
- To report monthly on key metrics
- To understand pricing strategies and to contribute and maximize profitability
What you need to succeed:
- Competent in building strong working relationships and understanding with customers and colleagues
- Ability to seek opportunities for improvement in all areas of work
- Ability to use PECAS and Microsoft office systems
- An understanding of packaging specifications including board specifications
- An appreciation of the printing process
- Excellent Customer Service skills
- Excellent organisation and administrative skills
- Ability to manage multiple projects and prioritise to meet deadlines
What we offer:
- Corporate culture based on integrity, respect, accountability and excellence
- An attractive salary reflecting skills, competencies and potential
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Apply
Share
