- EARN $55,000 - $65,000 pa + Super | Negotiable on Experience
- Established Business in an Exciting Period of Growth
- Full Time Remote Work From Home Role with Flexible Hours
About The CompanyOur client is a well-established, mid-sized business that imports and distributes Organic Raw Food materials. They import over 400 products and processes into 2500+ items and deal with 40+ suppliers around the world. With new ownership, they are in an exciting new phase of growth and looking for a motivated individual to join the team.Their Values
- Team First; working together with respect in a safe and enjoyable workplace
- Aligned Efficiency; continuous improvement in line with our values, to achieve our purpose
- Quality & Consistency; with the customer in mind, always exceeding expectations
- Customer loyalty; our combined values result in a high-level of customer satisfaction
About The OpportunityAs a Customer Happiness Specialist, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. You will ideally live in Sydney or the Central Coast and have and have a full work-from-home set-up.
Some of your responsibilities will include:- Handle customer inquiries and resolve complaints promptly and professionally
- Process and manage sales orders and quotes
- Process payments and invoices
- Manage customer complaints and provide appropriate solutions
- Conduct outbound sales efforts as directed and focus on upselling and cross-selling
About YouThe successful candidate will have:- 2+ years of Customer Service experience dealing with clients via phone/email
- Familiarity with CRM systems and practices
- Strong phone contact handling skills and active listening
- Experience with office management software (Microsoft Office, Word and Excel)
- Experience in manufacturing or related field (desirable)
You will also have:- A positive and customer-centric attitude
- Strong communication and problem-solving skills
- Ability to multi-task, prioritise, and manage time effectively
- An eagerness to learn and adapt to new systems and processes
What's in it for You?- Small & Growing Business with the Potential for Progression
- Opportunity to Work Remotely | Full-Time Role with Flexible Hours
- Growth Opportunities as the Team & Business Grows
- On-the-Job Training Available to Enhance Your Skills
- Friendly Team with a Welcoming & Supportive Culture
- Immediate Start Considered for the Right Candidate
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