Customer Service Officer - Licensing Operations

Ready to make a splash in your career? WaterNSW is seeking a Licensing Officer ( Full Time, 12 month Term ) to join our team.This is an opportunity to work with an essential organisation creating a more sustainable future for the state.This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.Our perks and Benefits:At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.Flexible workingWork a 9-day fortnight at Full pay on the Enterprise agreementUp to 16 weeks paid parental leaveFertility leaveYearly corporate wear allowanceProfessional development and educational assistanceSalary at $75,931 Base + SuperAnd so much more!What you’ll do:

• Complete administration activities to enable customers to secure and manage their water access licences and approvals in a manner consistent with legislation and WaterNSW standards
• Prepare regular reporting as required to monitor and provide insights into the processing of applications and Customer Service standards.
• Process applications to ensure compliance with regulatory requirements and WaterNSW standards, and provide reporting and insights to improve customer experience.
• Work collaboratively with the Assessments & Approvals team to support effective change management process and leverage technology to improve performance standards and embed new ways of working in assessments and approvals.
• Resolve customer queries and complaints as the first point of contact for Assessments & Approvals, escalating issues where appropriate and in line with relevant procedures.
• Provide education to the business and customers on Licensing Operations and regulatory requirements when accessing water.

What we are looking for:

• Certificate III in business or related discipline or equivalent experience
• Foundational knowledge of regulatory frameworks and how to apply this in the workplace
• Knowledge of best practice Customer Service principles
• Demonstrated proficiency in the use of corporate systems and databases for the accurate storage and extraction of information and processing of customer requests
• Provision of excellent Customer Service and experience to respond to customer enquiries and resolve customer conflict
• High level interpersonal and communication skills.

How we will support you:At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our to access our benefits and career development opportunitiesMore about our team/ culture:No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more atFor more information, please reach out to: Talent Acquisition Partner Azmine Amer at azmine.amer@waternsw.com.auPlease note applications for this position will close on 08 July 2024.Click for - Please note this can only be accessed on the WaterNSW Careers Page.You must have full work rights in Australia to qualify for all positions at WaterNSW.We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.Privacy and collection of your personal informationIf you apply for a position via our website or , WaterNSW may collect your personal information. Please visit WaterNSW’s to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.