AddressOur client is a pioneering technology firm specialising in innovative parking management solutions designed to maximise efficiency and customer convenience globally. Their operations utilise cutting-edge digital systems, ensuring low operational costs and high performance.
About the Role
The Customer Service Agent will be at the forefront of customer interactions, ensuring a seamless experience for users of advanced parking management systems. This role reports directly to the Customer Service Manager and involves:
- Managing customer enquiries and payment processing efficiently
- Addressing and resolving issues to ensure customer satisfaction
- Coordinating with technical teams to troubleshoot and solve system-related issues
- Based onsite in Crows Nest, NSW
Skills & Experience
- Strong communication and interpersonal skills
- Previous experience in Customer Service or similar roles
- Proficiency in digital technology and payment systems
- Ability to manage high-pressure situations
Benefits & Culture
Our client offers a dynamic work environment where innovation and collaboration are valued. They provide:
- A fun, relaxed work environment with an opportunity to thrive
- Regular team-building activities
- Support for a healthy work-life balance
