AddressAt Probe CX, expect to think differently, challenge the norm and find your purpose.
Are you passionate about delivering exceptional Customer Service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team of Customer Service and B2B Collections Agent! In this exciting role, you'll be responsible for taking inbound calls, making warm outbound calls, and handling email and administration tasks, including updating customer details, resolving disputes and processing payments. With comprehensive training provided, you'll have all the tools you need to succeed, and with plenty of opportunities for career development, you'll be able to grow with us. Apply now to take the first step in your exciting new career!
Key Details
Commencing 29th January 2024
Full-time hours Monday to Friday 8am to 8pm (rotating roster)
Location: 485 La Trobe Street Melbourne VIC - Ideal location for public transport, Door step at Flagstaff Station, 10 min walk from Southern Cross, Trams, and $13 daily parking
Australian based role
Key Responsibilities
Provide excellent Customer Service by handling inbound and outbound calls to assist customers with their queries and resolve outstanding balances.
Efficiently process back-office tasks.
Assist in resolving disputes, claims, and payments.
Ensure accurate and timely responses and outcomes are provided to customers.
Document all customer interactions in accordance with standard operating procedures.
Continuously strive for performance improvement through consistent and effective work practices.
Skills & Experience
Exceptional communication and active listening skills, with the ability to relate to and effectively communicate with a diverse range of individuals.
Desirable previous experience in Customer Service and administration.
Positive attitude, team player with the ability to work collaboratively towards achieving mutual goals.
Strong attention to detail and ability to work efficiently under pressure.
Culture & Benefits
Unlimited access to a trusted mental health and wellbeing app.
Opportunities for career progression within the team and wider business
A thriving culture and team environment to support your professional development and wellbeing.
Our promise to you
There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
