Customer Service Assistant

About Us:

PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly Customer Service. We also offer IOT devices & Smart Tech for the home and workplace!

About the role:

PTC are currently seeking a dedicated and driven Customer Service Assistantto join us on a part-time basis (Mon-Wed / 9am-4pm - Flexible hours will be considered) in our Head Office based in Crestmead!

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Assistant. This role is central to our organization, embodying our company values of Challenge, Sincerity, Simplicity, Teamwork, and Trust. If you are passionate about providing exceptional Customer Service, have a knack for administration, and thrive in a fast-paced environment, we want to hear from you.

As a Customer Service Assistant, you will:

• Provide support to our Customer Service team and the greater head-office departments
• Deliver outstanding Customer Service by addressing inquiries, resolving issues, and maintaining a welcoming office experience.
• Manage administrative tasks with precision, including records, data entry, and appointment scheduling.
• Uphold the security and safety of our front-of-house area, ensuring compliance with health and safety protocols.
• Process payments, handle customer complaints, and maintain accurate financial transactions.
• Greet visitors, answer calls, and maintain a tidy front-of-house area with courtesy and efficiency.
• Collaborate effectively with colleagues, upholding our company values in all interactions.

The ideal candidate should have:

• A genuine passion for mobile & tech!
• Previous experience in Customer Service and administration roles, with a strong track record of success. Preferred but not essential
• Exceptional communication skills, with a customer-centric approach.
• Strong organizational abilities and keen attention to detail.
• Proficiency in using office software and point-of-sale systems.
• An ability to work well in a team and adapt to a fast-paced retail environment.

Company Values

This role aligns closely with our company values. The Customer Service Assistant is expected to embody and uphold these values, setting an example for the entire team.

Challenge: Embracing the daily challenge of managing customer inquiries and striving for continuous improvement.

Sincerity: Interacting with customers in a sincere and courteous manner, fostering trust and genuine care.

Simplicity: Focusing on simple and effective solutions for customer issues and streamlining order processing for a seamless experience.

Teamwork: Collaborating with team members and other departments to address Customer Service needs cohesively.

Trust: Upholding integrity in handling customer information and consistently delivering reliable solutions, reinforcing customer trust.

What's in it for you?

Work-Life Balance: Enjoy a supportive environment that prioritises your well-being. We value your well-being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.

Salary and Compensation: Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience, and performance-based compensation reflects your results.

Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated. We believe in recognising and celebrating the contributions of our team members, fostering a culture that values your dedication.

Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk-taking, providing opportunities for your career advancement and development. Join a team where your potential is recognised and nurtured.

And the benefits don't end there: with numerous other benefits including including staff discounts, ongoing training and development, and much more!

Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.

If you are ready to take on this exciting challenge and be a part of our growing team, apply now!