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Form of workAllshelter is Australia's leading fabric shelter manufacturer and installer.
Our aim is to ensure that our customers always experience our professionalism and courteousness in their journey through the design, selection, ordering and installation processes.
Our commitment to service and quality keeps our customers coming back. We are dedicated to continuous improvement, ensuring our products are delivered on time, every time.
What’s involved
We are looking for a skilled and enthusiastic worker to join our Sales Administration Team. You will be a proactive support to customers through all stages of the order process. We need someone who is a self-starter, can work autonomously and takes pride in their work. Allshelter have a clear set of core values which are to be followed and factored into all actions in this role to ensure the business reaches its objectives.
This role is a Part-time position.
Responsibilities:
• First point of contact for our customers.
• Timely communication of order confirmation emails including weekly status update and dispatch report.
• Ensure the customer has all their appropriate documentation once order is received, including sales order, assembly manuals and invoices.
• Liaising with customers and resolving any problems when required.
• Monitor and maintain emails in the Customer Service Inbox.
• Maintain and update CRM systems.
• Ensure customers are greeted in a professional manner.
What makes you a great candidate?
- Strong customer focus
- Clear communication skills
- Attention to detail
- Sense of urgency and efficiency
- Polite and professional approach
