Address
Form of work
SalaryLocated in our Head Office in North Ryde our Welcome Centre connects people to the services they need. We don't call it a call centre because that doesn't capture what we're trying to achieve.
You will be the first point of contact for employee enquiries through phone and email. You will respond to their needs for example cancelling shifts or booking leave and ensure the appropriate systems are updated.
You will be provided with ongoing professional training and development to respond appropriate to employee enquires and navigate our systems.
This position involves a rotating roster, between Monday to Sunday, between Monday to Friday 6am-8pm. We have Casual opportunities available to join the team at New Horizons
Internally this role is recognised as Welcome Centre Champion.
Why is this opportunity right for you?
- You’re passionate about people getting the help they need first time
- You enjoy when a confused, frustrated or overwhelmed person leaves your interaction feeling heard with the right information or referral to go forward
- Join our multidisciplinary team who take inbound customer calls and roster our staff
- You’ll gain an understanding of community services sector and employee matters
- Free onsite parking
What you'll need to succeed
We are open to all kinds of experience – we’re hiring the person as much as the skillset. You may have experience in Human Resources, Call Centre, other Customer Service role or as a Support Worker. You have:
- Good problem-solving skills to work through the employee needs and escalate appropriately.
- Outstanding Customer Service skills, with the ability to communicate with people from all walks of life.
- High level of attention to detail, with the ability to work with speed and accuracy.
- Experience and ability to manage extensive multiple moving and conflict deadlines.
Apply online today!
To work at New Horizons you are required to get a Working with Children Check, National Criminal History Check and NDIS Worker screening check.
About Us
As a registered NDIS provider, New Horizons specialise in working alongside people living with disability, mental health concerns, those who are aged, people at risk of homelessness, youth, and Indigenous Australians. Wellbeing is at the heart of everything we do, for both our customers and employees.
