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Form of work- Newly created support role within our National Managed Services team
- HRD's Employer of Choice winner for 9 years in a row!
- Hybrid working model – Brisbane or Melbourne based
About the Job
In this outstanding newly created role, you will have a crucial part in delivering high quality service to our Managed Services customers. With no two days the same, you'll engage in a diverse range of tasks to maintain existing customer agreements, facilitate new ones, and collaborating with both internal and external stakeholders.
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.
Key Responsibilities:
- Providing excellent Customer Service through adherence to our Asset Management Service's delivery methodology.
- Handling inbound/outbound telephonic & email inquiries promptly.
- Coordinating end-to-end asset deployments and collections.
- Managing stock coordination and lease contracts.
- eCommerce portal coordination and testing.
- Generating & sending reports on time to the customer and internal teams.
- Developing strong relationships with stakeholders to ensure superior customer satisfaction.
- Contributing to the development of innovative solutions to enhance our service delivery.
About You
- Minimum 2 years' experience in service desk or related Customer Service roles.
- Knowledge of PC hardware and components procurement.
- Excellent communication skills with the ability to work autonomously.
- Strong organisational and time management skills.
- Customer-centric focus with meticulous attention to detail.
- Prior experience in Asset Management or ServiceNow platform would be highly regarded.
Full training will be provided to the selected applicant.
To apply, please submit an up-to-date resume and cover letter detailing your experience and suitability for the position.
Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
Job Ref: KAWI111412
Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.
