AddressAs a Customer Service Consultant, you will deliver exceptional Customer Service over the phone with the aim of deepening customer loyalty, advocacy and retention and responding to calls in a timely manner.
What’s in it for you?
- Full-time permanent position
- $60,000.00 - $65,000.00 + super (depending on experience)
- Lovely offices located in Sydney CBD
- Full-time in the office
- Opportunity to work alongside a fantastic leaders and supportive team members who will foster your professional growth
- Great company benefits
- Customer service - Responding to inbound calls from clients and address their needs, complaints, or other issues with products as required.
- Problem solving - Have quality customer discussions to uncover the core reason the customer is looking to discharge their policy, with outcomes structured around to add value and benefit while retaining the customer relationship.
- Negotiation - Utilise proactive persuasive/retention skills to turn requests for disconnection into saves or opportunities.
- Continuous Improvement - Taking part in training and other learning opportunities to expand knowledge of company and position.
- Delivery focus - Understanding and striving to meet or exceed all metrics and KPIs while providing excellent consistent Customer Service.
- Demonstrated experience in a busy customer focused environment.
- Experience in front office call centres, administrative or Customer Service role.
- Strong communication and interpersonal skills characterised by patience, clarity and empathy at a personal, written and telephone level.
- Ability to use tact, diplomacy and negotiating skills when handling difficult customers to achieve a positive outcome.
- Ability to develop and maintain positive working relationships with internal stakeholders.
