Customer Service Consultant - Melbourne

Job description

Do you want a Hybrid working model, training on site and through the assignment and work from home. Working in an inbound que, providing exceptional Customer Service with all the equipment, training and support you need?

At Telstra, our customers are at the heart of everything we do. Our mission is to create a connected future so that everyone can thrive, and that’s where you come in!

We are building our team in Australia and are looking for passionate Customer Service Specialists who are determined to deliver an exceptional experience to our customers.

Currently seeking Customer Service Specialists to join their Consumer Sales and Service Team.

These roles are commencing on 2nd April working full time hours and the successful candidate must have flexibility to work on a rotating roster Monday – Friday 8-8.

The Role:

The Customer Sales and Service Specialist will focus on delivering exceptional service to Telstra customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales and service enquiries. You leverage your extensive knowledge of Telstra products and services to deliver commercially effective solutions to meet expectation and target for the business.

Key responsibilities:

• Create a simple and brilliant customer experience.
• Assist customers by active listening and resolving issues.
• Create value for our customers through personalised solutions.
• Demonstrate cultural awareness through flexible interactions with culturally diverse team members and customers.
• Take ownership of issues, offering solutions and managing within designated timeframes.
• Be naturally inquisitive and resilient, articulating, listening, and communicating effectively to identify customer needs.
• Comply with established practices, procedures, and legislative requirements.
• Demonstrate accountability by taking ownership of customer issues or orders effectively manage end to end delivery of all products and services.
• Availability to meet the operating hours of the business as generated by customer demand.

Why Telstra?

·      

Flexible working arrangements – working in a Hybrid model

·      Fantastic team culture

·      Full training provided

·      Temp – Perm Opportunities

Great ongoing career development prospects

To ensure success:

·      Have previous experience working in a high volume and high functioning environment (call centre experience desirable)

·      Proven ability delivering solutions, strong technical understanding

·      High levels of Customer Service / problem solving and solution selling

·      Exposure to CRM experience is highly desirable

Whilst it would be ideal if you have worked in a similar position, if you believe you have the above qualities, please apply now!

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.