Compliance Investigations Officer

The purpose of this position is to undertake investigations of QBCC licence holders and other persons who fail to comply with legislative requirements and to take or recommend appropriate action.Job details Position status Permanent
Position type Flexible full-time
Occupational group Administration
Classification AO5
Workplace Location Wide Bay
Job ad reference QLD/559820
Closing date 03-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent
Contact person Jason Cripps
Contact details jason.cripps@qbcc.qld.gov.au
Access theKey Outcomes and AccountabilitiesThe key outcomes and accountabilities of this role are to:

• Undertake investigations into alleged breaches of legislation for which QBCC is responsible for administering and regulating, and take appropriate action, including job site operations and investigations. This includes but is not limited to the Queensland Building and Construction Commission Act 1991 and the Building Industry Fairness (Security of Payment) Act 2017;
• Prepare investigation plans and manage high-volume investigative caseloads.
• Use best-practice investigative techniques, including offence elementisation, formulation of evidence matrices, preparation of witness statements and affidavits and conducting records of interviews.
• Prepare briefs of evidence for use in disciplinary, civil and criminal proceedings.
• Implementing and conducting proactive compliance initiatives including investigations, job site audits, desktop audits and surveillance and covert activities.
• Provide consumers, contractors and industry stakeholders with advice regarding building industry regulation administered by QBCC. Liaise with external stakeholders including industry associations.
• Represent QBCC in promotional and educational activities and before the tribunal and courts.
• Provide exceptional customer service to all staff of the Commission and external customers.
• Contribute to and support the operations of the Regional Service Center, including providing a face to face service to customers at the front counter, and support to your team in the provision of customer service.

Candidate AttributesTo determine your suitability for the role, you will be assessed on how well you demonstrate the following capabilities. * Vision - Through being connected, understand how your work aligns to the organisational objectives. Be proactive and helpful with customers including home owners and licencees and assist them to navigate through the legislative conditions. Demonstrate support for organisational change by being receptive and resilient in uncertain times. With a focus on people, engage with customers and stakeholders to educate and raise awareness of topical issues, provide them with advice on their rights and responsibilities, and information about the role of the QBCC.

• Results – By valuing customers, build strong relationships with the industry and home owners to foster a culture of professionalism and compliance and ensure safer construction practices. Be clear and concise in communications to promote better understanding by customers of decisions.
• Accountability – Pursue excellence in the achievement of determined key performance indicators relevant to throughput and workload management. Be courageous and display rigour in the analysis of facts relevant to investigations with a focus on evidence based reporting and good decision making, which is based on legislation, policy and is able to withstand review. Maintain a high standard of professionalism in practices relevant to program areas.

To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Applications may be used to employ applicants in identical or similar vacancies for a period of up to 12 months from the closing date of this vacancy.DocumentsBefore applying for this vacancy please ensure you read the documents below.Information Package for ApplicantsRole Description