Customer Service - Contact Centre

Westpac

To become number one for Customer Service

Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.

Virtual Banking are the Customer Service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best Contact Centres.  

• 🤝 Relationship Building and Management
  

  Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals

• 💼 Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✅ Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders