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Salary- Multiple full time, permanent roles available in Lockleys, 23rd February
- Entry level opportunity, open to a variety of Customer Service backgrounds
- Full time paid training + Careers opportunities with Australia's oldest bank
With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company & bank. Creating better futures together is our purpose - it's what we do, who we are and why we come to work every day. Supported by our values of: Helpful, Ethical, Leading Change, Performing and Simple.
The Team
The Virtual Service team are the Customer Service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best Contact Centres.
Watch this video to learn more about the team!
How will I help?
To ensure our customers are able to connect with us over the phone, our operating hours are Monday to Saturday, 7:30 AM-7:45 AEST as well as Saturday. Working in an inbound Contact Centre, your job is to respond to inbound calls and provide outstanding service to our banking customers over the phone, each and every call. On any day, you can be helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.
What's in it for me?
Under Westpac Group's Employee Banking Benefits program, you and your family can look forward to valuable savings available on a wide range of Westpac banking products - from discounts on loans, bonus interest rates on deposits, reduced interest rates on credit cards and much more. We can also offer you; career development plans, as well as an Inclusive team atmosphere where life-long friendships can be made.
What do I need?
We're keen to connect with Customer Service super stars, who are looking to start a career with a reputable bank. More specifically, we are looking for;
- At least 12 months Customer Service experience (any industry)
- People who thrive in a corporate and professional working environment
- Ability to adjust to a high paced, KPI environment
- A genuine interest in Banking and Financial Services
- Able to work on a 40-hour rotating roster, available to work any shift between the hours of Monday - Saturday: 7.30am - 7.45pm AEST
- Happy to commute and work onsite at our Lockleys office
- Able to complete full time training, starting on the 23rd February. Ongoing training opportunities to upskill as you progress
- Able to commit to the Virtual Service team for 18 months, before progressing into other areas of the Westpac Group
You'll join one big, supportive team to reach our purpose of Creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible workspaces and unexpected careers. As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.
How to I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email
