Customer Service Coordinator

Coates Customer Service Coordinators (based in Moorebank) perform a critical role within our branch teams by assisting customers with their equipment solutions.

• Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.
• Identify & respond to customer needs in person and by phone & email 
• Contribute to the achievement of team KPI’s – customer loyalty, sales revenue, safety
• Complete a variety of branch administrative duties – generate hire schedules, invoicing etc

About you As well as your natural Customer Service skills and strong work ethic, you will ideally:

• 38 hour week with occasional Saturdays required – additional payment
• Have a friendly and sociable personality
• Thrive in a fast-paced work environment
• Be a quick learner with a high level of attention to detail
• Have intermediate computer skills (MS Word, MS Excel)
• Previous experience in a Customer Service role, and a genuine interest in helping others

What you’ll get in return We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates? At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation.

We also provide opportunities for growth through our leadership and development programs. But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.