Customer Service Coordinator

Please be advised that scheduled maintenance is to be undertaken on Saturday 27th July 2024 from 1 PM to 11 PM (AWST) and the system will be unavailable during this window.Convenience Buttons:Customer Service CoordinatorPOSITION NUMBER:
07601SALARY:
Level 3 PSCSAA - $79,156 - $84,977 per annumAbout VenuesWestAt VenuesWest our vision is to be Australia’s leading provider of sport and entertainment venues and precincts. We take pride in owning and/or operating 14 of Western Australia’s major sporting and entertainment venues. We play an extremely important role in the lives of Western Australians by offering opportunities for those pursuing elite sport, a range of options for individuals or families choosing to live healthy, active lifestyles and a variety of entertainment experiences for everyone.Our Commitment to Workplace DiversityVenuesWest maintains a working environment that is free from discrimination in accordance with Equal Opportunity legislation. We are seeking to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. Our goal is to increase the representation of Aboriginal and Torres Strait Islander peoples, people with disability, women in leadership, youth and people from culturally and linguistically diverse backgrounds in our workforce. Sections of the Equal Opportunity Act 1984 for measures to achieve equality will be applied to this process.Candidates from these backgrounds are strongly encouraged to apply for this vacancy and to identify themselves through the application questions.This advertisement may be requested in other formats including Word, PDF, and large format by contacting People and Culture on (08) 9441 8362.About the RoleThe Customer Service Coordinator leads and mentors the Customer Service team in providing high quality customer experiences to VenuesWest patrons and promotes excellence in Customer Service across the venues including HBF Stadium and HBF Arena. The role is responsible for coordinating staff rosters for daily operations and events, addresses customer enquiries and supports cross-selling of VenuesWest programs and services to the public.This is a full-time, permanent opportunity.Mobility between HBF Stadium in Mount Claremont and HBF Arena in Joondalup is required, and may be required between the portfolio of facilities.What We OfferWorking with VenuesWest comes with a number of benefits:

• A free membership to our gym and aquatic centres
• Access to staff fitness classes
• Access to free counselling for employees and their immediate families through our Employment Assistance Provider
• Payment for re-qualification for essential qualifications and certifications
• Access to salary packaging arrangements
• A fantastic social club and culture program with lots of activities
• Optical reimbursements for office-based staff (after 12 months employment)
• Annual flu vaccinations
• 50% discount on kid’s programs
• Corporate health insurance discounts
• A comprehensive learning and development program
• Free on-site parking
• Sponsorship for participation in community, sporting and charity events

About the PersonThe successful candidate will have experience in a senior Customer Service role, leading teams preferably in a sport and recreation setting. Experience operating a ticketing outlet and leisure management system will be highly regarded.For any further job-related information please contact Cristiano Bradshaw atFor information on VenuesWest and its venues please visit our websiteApplication InstructionsTo apply for this position, you must provide:

• copy of your current resume and
• cover letter detailing your skills and experience which demonstrate how you meet the following essential capability in the context of this position:
• Experience in a senior Customer Service role leading a Customer Service team.

A full copy of the Job Description is available as a PDF below, which includes a complete list of the capabilities required to fulfil this role.Please submit your application by clicking on the ‘Apply for Job’ button below. A step by step guide to applying online is available in pdf format below to assist you in this process.For application assistance please contact People and Culture on (08) 9441 8362.Employment ScreeningTo be eligible for employment with VenuesWest you must have the following at the time of commencement:

• Right to Work in Australia for the duration of the employment contract
• National Police Clearance

Please note that the appointee will bear the costs associated with the abovementioned eligibility requirements.Future AppointmentsApplicants who are found suitable, but not recommended for the vacancy, may be considered for subsequent vacancies for 12 months in accordance with Part 5 (General Appointment) of the Commissioner’s Instructions No.2: Filling a Public Sector Vacancy.