AddressWe are seeking a highly motivated and detail-oriented Customer Service and Logistics Coordinator to join this team. In this role, you will work in the Operations team and be responsible for providing exceptional Customer Service, coordinating logistics, and ensuring smooth and efficient operations. The ideal candidate will have strong communication skills, excellent organisational abilities, and a passion for delivering outstanding customer experiences.
About the role:
- Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information in a timely and professional manner;
- Manage customer accounts and ensure accurate and prompt order fulfilment;
- Assist on projects with key clients;
- Manage installation and upgrades for a variety of products;
- Maintain a high level of customer satisfaction by addressing concerns and providing solutions;
- Attending on site product training;
- Reporting for internal and external customers;
- Coordinate and oversee order fulfilment process, from order entry to delivery;
- Liaise with suppliers and other parties to ensure timely and cost-effective delivery of goods; and
- Communicate with key providers to ensure the execution of project delivery timelines.
- Proven experience in Customer Service and logistics coordination;
- Highly organised and can meet project deadlines;
- You enjoy being busy and have solid technical skills;
- Strong organisational and multitasking skills with the ability to prioritise tasks effectively;
- Excellent communication and interpersonal skills;
- Ability to work independently and as part of a team; and
- Attention to detail and problem-solving abilities.
- 2 days work from home per week;
- Fun product training for the successful candidate;
- Onsite parking in North Ryde; and
- Ongoing career development opportunities internally.
For more information or a confidential discussion please call Elise Muscat at u&u on 02 8825 6*** quoting reference number 37102.
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via ***********@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
Please submit your resume in Word format only.
