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Form of work
Salary- Leading Pharmaceutical organisation with a large global presence.
- Recognised as an award-winning employer of choice with an employee recognition program.
- Parking on site - Macquarie Park.
- Supportive team, ongoing training, and development.
- Permanent full time position.
- Competitive salary packaging, varying budget depending on candidates experience.
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patient's lives, through supplying pharmaceutical medication. Join their dynamic and passionate company who boast a good culture and high retention of staff.
About the opportunity
In your new Customer Service Representative role, you will report directly to the Distribution & Customer Care Manager. This is a unique, standalone role, working as the Customer Service Representative for the client but within another organisations facility.
You will be required to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to medication. Ability to problem solve and work cohesively with hospitals, sales representatives, 3PL and patients. Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.
Duties
- Acknowledge and process patients orders via email and phone, processing credits and returns in JDE.
- Track and trace orders - regularly in communications with warehousing and 3PL.
- Use your strong product knowledge, healthcare experience and ability to problem solve to ensure successful patient outcomes.
- Reporting on fulfilment and stock availability for customers and commercial teams.
- Liaise with medical practitioners and other stakeholders responsible for patient care
- Autonomous working style is a must have for this position. Please do not apply if you haven't had to work in a standalone role previously.
- Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
- High emotional maturity, and ability to build trust and rapport with customers.
- ERP order processing experience is highly desirable - JDE ideal.
- Excellent attention to detail - checking stock takes, coordinating orders with the demand & supply teams.
- Clear and concise communication skills with internal and external stakeholders.
- Ability to problem solve and implement changes.
- Pharmacy experience or Science Degree is desirable
Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com
