Address Ready to take on a pivotal role in shaping Customer Service in the logistics industry?
Schenker Australia is seeking a dynamic Customer Service Manager to lead our dedicated team at our Hoxton Park location. With a major focus on transport Customer Service, this role offers the unique opportunity to work closely with some of the world's leading consumer brands.
Reporting directly to the Head of Distribution ANZ, you’ll play a crucial role in maintaining and enhancing our service standards. Your leadership will be instrumental in managing a team of 45 FTEs, driving customer satisfaction, and ensuring seamless operations across our Customer Service department.
Key Responsibilities:
Lead and participate in critical meetings with major clients, ensuring their needs are met and satisfaction levels are exceeded
Oversee the Customer Service team's performance, including tracking, maintenance, and continuous improvement
Manage and resolve service issues promptly, ensuring a satisfactory outcome for both internal and external customers
Conduct root cause analysis on customer inquiries to drive continuous improvement
Promote quality initiatives and ensure the motivation and development of the Customer Service team
Maintain financial awareness within the department, identifying any anomalies and ensuring accurate financial reporting
Develop effective relationships with our client base, managing complaints and fostering continuous improvement
What We're Looking For:
3-5 years of experience in a similar Customer Service Supervisor/Manager role in the logistics or supply chain sector
Advanced leadership, communication, and problem-solving skills
A strong track record of managing and developing teams
What We Offer:
The chance to work with a global leader in logistics and supply chain management.
A supportive and flexible work environment that encourages innovation and personal growth
The opportunity to lead a significant transition project with a major technology partner
Flexible work arrangements
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to Move.
Apply today to become part of our journey at Schenker Australia, where your leadership will help drive us forward.
Benefits:
Being part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG.
Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider.
