Address Placed.au is looking for a full-time Customer Service Manager for our client in Melbourne, Victoria. As a Customer Service Manager, you will lead the team in providing outstanding service while ensuring customers have a positive experience. If you are a results-driven professional with a commitment to excellence and a passion for leadership, we want to hear from you. Apply today and get the benefits of working in a thriving environment, a great work culture, and competitive pay.
?Job description:??
-Ensure high levels of customer satisfaction through effective communication, problem-solving, and service excellence.
-Contribute to the development and execution of Customer Service strategies that align with company goals and enhance customer relationships.
-Evaluate and optimise Customer Service processes, procedures, and systems to increase efficiency and effectiveness.
-Help in strategising quality assurance programmes to maintain and improve service quality.
-Analyse Customer Service data and metrics to identify trends and areas for improvement.
-Collect and act upon customer feedback to drive improvements in service delivery.
-Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
-Collaborate with other departments to resolve customer issues and improve overall customer experience.
Manage the Customer Service division and oversee both sales and service customer interactions.
-Ensure compliance with company policies, procedures, and industry regulations within the Customer Service division.
-Lead, mentor, and motivate a team of Customer Service representatives to ensure they provide top-notch service.
-Collaborate closely with the sales and service departments to ensure a seamless customer journey.
Qualifications/Attributes:
-Must hold a Diploma in Business or Management or at least 3 years of relevant work experience in lieu of the qualification.
-Must possess at least a minimum of 2 years of relevant work experience.
-Have exceptional knowledge about the pharmaceutical industry.
-Must have the willingness to collaborate with other colleagues.
-Must have a commitment to customer satisfaction and service excellence.
-Must have strong interpersonal skills.
Salary Range: $70,000 – $80,000 p.a. excluding superannuation.
