AddressAllure Women Health Clinic is one of the Australia's leading and fastest growing women health specialists. Based in Burwood, Sydney, we are a group of energetic and fun-loving people who provide amazing services, products and excellent customer service to a large and growing range of customers in Australia.
We are currently seeking dedicated and results driven Customer Service Manager to lead our customer support team. The ideal candidate will possess a passion for service excellence and a proven track record in managing and enhancing customer service operations.
Key Responsibilities:
-Oversea daily operations of the customer service team.
-Develope and enforce effective customer service policies, procedures, and quality standards.
-Hire, train, and mentor customer service staff.
-Analyze customer feedback and service metrics to identify areas for improvement and implement changes.
-Work with other managers to ensure a consistent and high-quality customer experience across all touchpoint.
-Handle complex and escalated customer service issues.
Qualifications:
-Proven experience as a Customer Service Manager or similar managerial role.
- Excellent communication and interpersonal skills.
-Strong leadership abilities with a focus on staff development and team building.
-Diploma of Management or above
-at least two years work experience or more
Benefits:
Competitive salary with performance bonuses.
-Opportunities for professional growth and development.
-A supportive and dynamic work environment.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Afternoon, Evening, Morning
- Tuesday: Afternoon, Evening, Morning
- Wednesday: Afternoon, Evening, Morning
- Thursday: Afternoon, Evening, Morning
- Friday: Afternoon, Evening, Morning
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 09 May 2024
- Expected salary: $85,000 per year
