Address
Form of work Resto Country Spares, a GPC Asia Pacific business, is a leading supplier of new, restoration and reconditioned automotive spare parts for Holden and Ford vehicles. With a strong customer following and support from GPC Asia Pacific and brands such as Rare Spares, Repco, NAPA and more, Resto Country Spares has a strong online presence, and is the go-to for all Holden and Ford car enthusiasts. Our office is based in Moorabbin, and we service customers in Australia and New Zealand, as well as other other overseas markets.
The role:
As Customer Service Manager, you will lead a small customer service team situated in our Moorabbin office. You’ll lead and inspire your team to provide first class sales and product support to our customers. The service team mainly process online orders, but also process phone-based sales, and some counter sales from time to time.
Duties include:
Manage, lead and guide a busy service team
Plan, delegate & coordinate staffing and tasks to ensure best business outcomes
Manage systems & processes to ensure the best experiences for our team and customers
Generate reports and monitor KPIs
Ensure compliance requirements are met and adhered to / minimise risk
Assist with business planning and application
Trouble shoot & problem solve
Manage product returns
Administration
Provide inspirational leadership
General administration
About you:
This role is perfect for you if you’re an experience Service Leader. A similar background could work very well for you, however we’re open to considering people who have strong leadership skills, who are highly organised, understand the benefits of providing exemplary service, who have fostered strong, healthy, supportive and stable team environments, and who love getting results. A passion for cars would make this the ultimate workplace for you, however it’s not an essential criteria for us.
Experienced leader of customer service team members
Solid computer skills
Excellent problem solving abilities
Genuine love for providing first class service
Exceptional communication skills
Strong work ethic
Available to work one Saturday a month (9am – 1pm), and Mon-Fri 8am – 5pm
Moorabbin is a suitable location for you
Some of the reasons we love working at GPC/Resto Country:
Part of a global organisation, yet you feel part of a family
Flexible working arrangements
Successful, stable, growing business
Support iconic and emerging Australian brands: Repco, NAPA, AMX, Sparesbox and more
Attractive product discounts across all GPC AP businesses
Strong rewards & recognition programs
Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!
A supportive team environment, where we work with supremely talented people
Employee Assistance Program for team members and their families
Career development prospects
Strong values-based foundations
Innovation and forward moving are a reality
About Us
With 100 years operational experience, and over 6000 employees GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand, supported by Genuine Parts Company in North America. GPC Asia Pacific is the parent company to brands such as Repco, NAPA, McLeod Accessories, Rare Spares, Resto Country, and AMX, amongst others.
To find out more visit www.gpcasiapac.com
To submit your interest in this role, please click the Apply Now button, complete the GPC application form, and attach an up-to-date resume.
