Customer Service Manager - Coles Supermarkets - Wangaratta

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation.

Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the deli department. You’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and community.

• Previous experience working in a fast-paced customer facing environment
• Direct/indirect leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
• To maintain excellent department standards including monitoring stock, rotation routines, wastage, shrinkage and quality control
• To always look to simplify processes and adhere to strict audit, food safety and compliance standards
• To drive a one team culture which celebrates success and puts our team members health, safety and wellbeing first
• To delight our customers with an outstanding shopping experience

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander Peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.

Job ID: 119771

Employment Type: Part time