Address
Form of work
SalaryWe are looking to immediately fill a permanent full-time position of Customer Service Manager.
The duties you will be expected to complete in this position include but are not limited to:
- Develop and implement Customer Service policies and procedures to streamline operations and enhance customer satisfaction.
- Direct the daily operations of the Customer Service team, providing guidance and support to ensure efficiency and effectiveness.
- efficiently.
- Identify and address staff training and coaching needs to foster professional development and excellence.
- Review customer complaints and constructive criticism, tracking resolution and identifying areas for improvement.
- Review and assess Customer Service protocols, strategy implementations, and feedback mechanisms to drive continuous improvement.
We require the following:
· Possess at least 2 years experience in a similar role
- Be consistent and able to work well in a team
- Have excellent management and communication skills
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning
- Tuesday: Morning
- Wednesday: Morning
- Thursday: Morning
- Friday: Morning
- Saturday: Morning
- Sunday: Morning
- 2-3 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected start date for role: 01 May 2024
- Expected salary: $70,000 - $80,000 per year
