Customer Service Officer

518787Work type:Permanent - Full TimeLocation:Glendenning NSW AustraliaCategories:Customer Service

• Permanent Full-Time role | Based at Glendenning
• Hybrid role | 3 days in the office and 2 days WFH
• Supportive and inclusive team environment

Cleanaway is Australia's largest waste management organisation with over 7,500 employees working at over 400 sites. We have been around in Australia for over 50 years, delivering solutions that offer extraordinary benefits not just for our customers, but for our communities and environment we live in. Cleanaway provides sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies.About the role:Reporting to the Customer Service Supervisor, you will be the first point of contact for our valued customers and play a crucial role in engaging with the customers and the municipal council via phone and email to address inquiries, resolve issues, and ensure a positive Customer Service experience. This will be a Hybrid role post probation - 3 days in the office and 2 days working from home.Key responsibilities will include, but not be limited to:

• Assist customers over the phone, and via email in a friendly and professional manner.
• Deliver excellent Customer Service to allocated contracts and sites.
• Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies.

About you:

• Proven experience in a Customer Service role in a contact centre is desirable.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Positive attitude and willingness to learn.
• Ability to work independently with minimal supervision.

Why Cleanaway:

• Career Development
• Attractive pay rate
• Welcoming team environment
• Employee share program
• Work with the Australian leader in sustainable waste management solutions
• Eligibility for paid parental from day 1, 18 weeks of paid primary carer leave

Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. We welcome applications from First Nations peoples, mature age and early careers, and people from all cultural backgrounds.Applications close: 16 May 2024 AUS Eastern Standard Time