Customer Service Officer

Company description:We're all about celebrating success, and we're proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace. At Metcash, we're the power behind an independent Australia. For almost 100 years we've been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we're Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we'll always be locals at heart.  So, roll up your sleeves and bring your best self to work, and we'll give you the support you need to develop a rewarding career and make your mark on the future of retail. Job description:If you are a people person and looking for a new challenge within in a team that values respect, care and teamwork then we would love to hear from you. We are looking for a passionate Customer Service Officer who is dedicated to delivering outstanding customer support and loves to be part of an energetic, tight-knit team. The successful candidate will ideally have experience in an inbound service role with excellent communication and problem solving skills. This is a fast paced role which would suit someone that is organised and can multi task and who enjoys building relationships with our customers and providing old fashioned service.Reporting to the Customer Service Manager, your will be• Be first point of contact for all customer enquiries• Responding via email or phone with general queries related to products, pricing and availability• Processing of customer orders• Work with internal departments to resolve customer order related issues• Liaise with suppliers to meet deadlines• Processing warranty claims• Provide assistance with any ad-hoc administrative and Customer Service duties To be considered for this role you will bring• A genuine desire to help people• Initiative and time management skills• High level of verbal and written communication skills• Effective time management skills• Strong problem solving skills• Ability to work within business processes• Strong attention to detail• Proficient computer skills• Previous experience in a trade environment and associated products (preferred but not essential)Reservoir location with on-site parkingFull time role - 8am - 4.00pm Monday- Friday (2 days at home once full trained)Immediate start About UsBuilt upon a foundation of old-school values since opening for business in 1958, Hardings Hardware is a leading choice for builders and renovators. Our commitment to stocking the Best Brands at the Lowest Prices is renowned throughout the trade and matched by a commitment to providing exemplary Customer Service and product advice in everything we do.Hardings Hardware service and deliver from its network of six locations in Sydney, Melbourne, Brisbane and Adelaide with an extensive range of Cooking appliances, hot water, heating, Bathroom and Laundry fittings, door furniture and Building materials. Hardings Hardware is a wholly owned entity of Metcash Limited.