AddressGemini Cheltenham is centrally located, close to various public transport options, shops, retail outlets and plenty of on-site parking. The team enjoy an inclusive and easy-going culture, an approachable manager, all modern equipment, a lunch room and an open courtyard.
The OpportunityWe have an exciting opportunity for Customer Service Officer to join the team at Gemini Cheltenham.
Permanent position, Monday to Friday.
Do you have a passion for delivering quality Customer Service? Our Customer Service Officer's support our wider workshop team and provide a high level of service to our customer base.
If you enjoy a varied role, where no two days are the same and/or are wanting to start your career then this may be for you!
Apply or call us today on 03 9556 7***
Role responsibilities- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Telephone and email correspondence
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs
Does this sound like you?
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team
Benefits
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.
