Customer Service Officer

• Full time hours Mon-Fri with onsite parking provided.
• Career progression and excellent team environment.
• The number one leader in sustainability and renewable resources.

Cleanaway is Australia’s largest waste management organisation and we have been around in Australia for over 50 years, providing sustainable waste management solutions that offer extraordinary benefits not just for our customers, but for our communities and the environment we live in.

You have probably seen us around in our Blue Trucks, collecting your rubbish, but we do so much more than that!

The Cleanaway Campbellfield facility provides collection and disposal services for waste oil and water, bilge oil from ships, industrial wash water, inert sludge and packaged waste disposal. We specialise in petroleum-based hydrocarbon waste recovery, catering for all types of total petroleum hydrocarbons.

We are looking for an enthusiastic full time Customer Service Officerto join our team at Campbellfield. This team value teamwork, commitment and are looking for the right candidate with the same values who can not only support but also drive the team to accomplish their goals and KPI’s in current busy times.

You will be responsible for the day-to-day interaction with our valued customers including but not limited to:

• Proactively handle internal and external customer queries via phone, web and email.
• Manage customer complaints to resolution, following set procedures.
• Booking in collections and resolving any issues.
• Maintain our CRM Database of customer information, receiving and filling in council forms etc.
• Work with our customers to help make a sustainable future possible

Your skills and experience

• Previous experience in a customer facing role or call centre environment would be beneficial.
• Excellent telephone etiquette and rapport building skills with the ability to remain calm under pressure.
• Previous experience in data entry, customer maintenance.
• Excellent communication and time management skills.
• Previous experience using Microsoft Office tools would be highly regarded.
• Previous experience with Salesforce CRM also highly regarded (however training will be given)
• Call Centre experience from any industry beneficial however not mandatory.

What is in it for you?

• A competitive salary package
• The ability to work close to your home (this does depend on locations and role availability) within a hybrid capacity (after a set training period)
• Be part of a high growth business – we are an essential service so we can offer good job security
• Career progression opportunities
• Cleanaway University -Many of our internal customer team can move into different areas of the business if interested in pursuing a different field)
• Diversity and inclusion programs, which includes celebration of significant events across the year
• Employee Assistance Program – for employees and their families for free and confidential counselling
• Employee referral programs

Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like it could be the next step in your career.