Address
Form of workAbout Us
SEM Windows Pty Ltd is a well known windows and façade company which continuously experiencing significant growth and based in Melbourne, Adelaide and Canberra. We are actively working with façade engineers and builders like Built, Crema, Cobild.
About the Role - Customer Service Officer
We are currently looking for a Customer Service Officer to join our friendly and exciting team in Dandenong South in a full-time capacity.
Job Description
- Liaise with clients/customers regarding warranty, defects work.
- Receive and log service requests from clients through various channels (phone, email, online portal, etc.) while maintaining accurate records of service requests.
- Monitor the progress of service requests and ensure timely completion.
- Maintain service quality.
- Provide service quotations.
- Any other duties as assigned by your manager.
Qualifications and requirements
- Attention to detail.
- Strong communication skills
- Strong organisational and multitasking skills.
- Ability to work under pressure.
- Hands on attitude.
- Accuracy in maintain service record.
- Must speak and read Mandarin.
Please do not apply if you are holding student visa.
Email: *****@semwindows.com.au
