Customer Service Officer

Capital SMART is still leading the way in accident repair technology!  We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 team members across Australia and New Zealand.

 We maintain our focus on innovation and seek to positively influence the industry. We now have an exciting opportunity for a Customer Service Officer to join the team in Rowville. You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands.

 Additionally, this role will include (but not be limited to); Role responsibilities Ensuring the environment is always customer friendly. Checking in all customers as they present for their assessment. Providing a caring and professional service during all customer interaction Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

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