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Form of workExploring a new career path? We're hiring Customer Service superstars!
If you're seeking a fresh start, you've come to the right place.
We're looking for motivated individuals with a passion for Customer Service to join our team. Our Product Support team has an exciting opportunity for you to learn and grow alongside talented and passionate people who believe in our products. If you're ready to work with a team that loves what they do, apply now!
We believe each employee should be set up for success right from the time they start, that’s why we offer:
- Permanent employment position
- Flexible hybrid work environment (3 days per week in Mulgrave office)
- WFH equipment allowance
- FREE allocated carpark
- End of trip facilities (if your preferred mode of transport is by bike)
- Office pool table and table tennis table
- Career development and opportunities
- Share option plan
- Annual salary review
- Unbeatable company culture
- Delicious coffee
Objective:
Deliver an amazing customer experience by providing a variety of Product Support and guidance to users.
Responsibilities:
- Respond to incoming support requests
- Resolve support requests
- Escalation of complex support requests
- Maintain Customer Service records
- Contribute to Product Support documentation
- Attend internal product showcases to maintain product knowledge
Required skills, education, qualifications and experience:
- Customer-First mindset
- Communication
- Strong analytical and problem-solving skills
- Product Knowledge
- Time management
- Team Collaboration
- Empathy
- Ability to explain technical problems to nontechnical people
- Passionate about delivering consistent excellence
Please attach a cover letter clearly outlining your experience and ability to meet the above criteria.
Please Note: Only short-listed candidates will be contacted. We will not accept unsolicited applications from recruitment agencies or third parties.
