AddressAbout us
We are a values driven organisation proud to be serving ourcommunity with a broad and diverse range of services. Our communityis active and engaged, and proud of our diverse culture, greenspaces and built environment. We are connected by our vibrant localcentres and our focus on creating safe and welcoming places forpeople. We are making big changes at the City and by workingtogether we are coming up with more efficient and innovative waysof doing things and by being able to make a difference in thecommunity brings us great job satisfaction. If you are looking towork with an organisation that promotes a positive and inclusiveworkplace, has a friendly working environment and truly believestheir workforce is their most important asset, then the City ofBayswater could be the place for you.
About the Position
In this role you are responsible for providing a high level ofCustomer Service and administration support to the City’srecreation facilities. You will be the first point of contact toall our internal and external stakeholders including the generalpublic, residents and rate payers. You will demonstrate enthusiasmand have a genuine interest in providing great support.
About You
You will have strong attention to detail, be able to workautonomously to complete set tasks, however also be an integralteam member when it comes to problem solving and achievingsuccessful outcomes.
- Provide a high level of Customer Service consistent with the City's Customer Service Charter.
- Maintain a high level of accuracy and confidentiality in processing financial transactions.
- Complete relevant administration tasks with a high level of accuracy, efficiency and service.
- Maintain safe, hygienic, well presented and readily accessible facilities.
- Respond to incidents and emergency situations within site procedures, training and capacity.
- Exercise duty of care and work in a safe and efficient manner, having regard for your own safety and that of other workers and the general public.
- Work effectively in a team environment and assist others to achieve service unit goals.
- Identify opportunities to improve business processes and operations.
- Under the direction of the Team Leader Customer Experience review and report on front desk Customer Service standards, providing recommendations for improving both Customer Service and service efficiencies.
Relevant experience in a multipurpose recreation facility ishighly desirable.
What we offer
You will love working here because we believewe have great staff who are motivated and passionate about whatthey do. We get to make a difference in the community whichbrings great job satisfaction. We offer a competitive salaryof $39.15 (adult rate) per hour plus super, as well as access toCity of Bayswater staff benefits including:
- Generous superannuation contributions up to 21%*
- Free aquatic and gym membership
- Training and development opportunities
- Employee health and wellbeing program
- Free onsite parking
- Employee Assistance Program
- Corporate health insurance discounts
- Diverse and inclusive work environment
*conditionsapply
Closing Date: 4pm, Thursday 7 March2024
To view the Position Descriptionand information about working for the City of Bayswater,please download the attachments below.
For any further queries please contact Alexander Braghieri on9276 6538.
The City of Bayswater reserves the right to close thisadvertisement prior to the closing date. Candidatescreening and interviews may take place prior to the advertisedclose date. Applications may be used to fill subsequentvacancies.
TO APPLY click the "APPLY NOW"button.
Applicants shouldinclude a current CV and a cover letter describing how you meet therequirements of the role.
JEREMYEDWARDS
CHIEF EXECUTIVE OFFICER
The City of Bayswater is an EqualOpportunity Employer and we promote a workplace that values andfoster the diversity of our staff. We strongly encourageapplications from Aboriginal and Torres Strait Islander people,people with disabilities, people from culturally diversebackgrounds, the LGBQTIA+ community, and young people.
Attachments:
- How to Apply for a Job Vacancy.pdf
- Information for Applicants.pdf
- Inside Industrial Agreement 2023_opt.pdf
- PD - Customer Service Officer.pdf
