Customer Service Officer

(this link will not work on external sites and can be found on Council's website ).
About the role
This role is perfect for someone who is willing to learn and build a working corporate knowledge of Council and use this on a daily basis to problem solve incoming queries. This includes, but is not limited to:

• Deliver timely Customer Services in person, over the phone, email or across multi-communication channels in line with established Customer Service standards.
• Respond to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service, are recorded in the customer request system and in accordance with corporate protocols.
• Assist customers with the compilation and lodgement of application relating to services that Council provides i.e., rates, animal registrations, tree removals, temporary food permits.
• Receive and process development fee estimate quotes, development and associated applications in accordance with Council policy and procedures.
• Receive and process monies payable to Orange City Council in accordance with the relevant accounting standards and Council policies.

What can we offer?

• Health and Wellbeing benefits including access to a Fitness Passport for you and your family.
• Salary Packaging available including novated leasing.
• A range of in-house and external training opportunities
• Free access to EAP services for you and your family
• Organisation wide health and wellbeing initiatives

So what do you need?

• Certificate III in Administration, Customer Service or equivalent experience
• Previous experience in a similar role
• High level of verbal and written communication skills including the capacity to interact with internal and external customers to provide a quality customer experience.
• Proven ability to work as part of a team.
• Well-developed computer literacy skills (Customer Request Systems will be highly regarded)
• Proven effective conflict resolution and problem-solving skills
• Ability to maintain a satisfactory Criminal Record Check

If this sounds like you, please click Apply. There are screening questions that must be answered to apply for the position. You can also save and return to your job application at any time prior to the closing date.
If you have any queries relating to this role, please contact Customer Service Team Leader, Lyn Thornberry on (02) 6393 8012.
Applications close Sunday 28 January 2024
Please note: Where additional candidates are found suitable from this round of recruitment a talent list or pool may be created for filling any similar permanent or temporary roles that may become vacant over the next twelve months.