AddressABOUT US
At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.
When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.
ABOUT THE ROLE
As the Novated Customer Service Consultant, you will be responsible for focusing on the day-to-day management of Custom Fleet's portfolio of Novated Leasing customers, ensuring an ongoing high level of Customer Service and therefore, client retention.
Duties will include (but not limited to) -
- Providing excellent Customer Service by resolving customer and driver queries
- Understanding the Novated Leasing product range
- Providing proactive management of client database to ensure relationships are maintained
- Completing maintenance, rewriting, restructuring, and modification of Novated leases
- Managing end-of-lease process to highlight the retention of our customers
ABOUT YOU
The successful candidate will portray the following –
- Appreciation of customer challenges with the ability to deliver proactive Customer Service solutions and enhance the overall customer experience
- Have contact centre experience in managing both phone and email workloads
- A strong ability to listen, interact and help our customers
- Have well-developed written and oral communication skills
- Come with a high attention to detail and the ability to prioritise work
FOR YOU
We offer industry leading 'Custom Perks' including:
- Annual performance bonus
- An extra week of annual leave
- Collaborative Hybrid work environment – 3 days in the office
- Company funded social events
- Dress for your day policy
- Employee discounts
- Intersection – our Diversity Network
- Cultural Leave swap
- Ongoing investment in your growth including access to our digital learning platform – Degreed
- Reward and recognition programs
- Volunteer and community engagement opportunities
- Wellbeing leave
HOW TO APPLY
Please submit your resume and cover letter by clicking ‘Apply Now’.
At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.
OUR DIVERSE CREW
Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
Unlawful Conduct Commitment
Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.
Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.
