Company

HcfSee more

addressAddressSydney, NSW
type Form of workContract
CategoryAccounting & Finance

Job description

About the Role

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this Customer Service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.

This a Full-Time position based in our George St Sydney Branch.

Responsibilities

  • Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
  • Achieve and exceed sales and service targets
  • Perform telephone and email sales including business development activities
  • Provide first contact resolution in all customer interactions
  • Maintain accurate membership information in accordance with HCF policy and procedure

About you

  • Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
  • Previous experience in a Customer Service environment
  • The ability to quickly learn complex computer systems
  • Ability to work in a team environment
  • Ability to adapt positively to frequently changing work practices and needs

Culture & Benefits

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:

  • 50% subsidy on HCF Private Health Insurance
  • 18 weeks Parental Leave for all new parents
  • Mental Health & Wellbeing programs
  • Discounts to HCF’s entire suite of products; Life, Pet and Travel Insurances

Growing your career at HCF is a priority for us. We fill approximately 40% of our roles internally!!  To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support. 

HCF is committed to maintaining an inclusive and collaborative work environment. We aim to have a workplace that is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status. All suitably qualified applicants will receive equal and fair consideration for employment. All potentially successful candidates will be required to complete background checks prior to confirmation of employment. If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition – David Lawrence – dlawrence@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Refer code: 1595384. Hcf - The previous day - 2024-02-29 19:18

Hcf

Sydney, NSW
Popular Customer Service Officer jobs in top cities

Share jobs with friends

Related jobs

Customer Service Officer - George St

Customer Service Officer

Adecco

Macquarie Park, NSW

just now - seen

Customer Screening Officer - Plumpton

Bay Audio

Plumpton, NSW

just now - seen

Customer Service Officer

Programmed Maintenance Services

Sydney, NSW

just now - seen

Senior Client Service Officer | Hunter & Central Coast Districts

Department Of Communities And Justice

Gosford, NSW

just now - seen

Executive Officers - Customer Experience and RTRL

Lismore City Council

Goonellabah, NSW

just now - seen

Service Officer - Casual

Office Of Sport

Wollongong, NSW

just now - seen

Senior Aquatics Customer Service Officer

Cessnock City Council

Cessnock, NSW

just now - seen

Customer Service Officer, Dubbo

Greater Bank

Dubbo, NSW

just now - seen

Customer Service officer

Randstad

Seven Hills, NSW

just now - seen

Project Support Officer

Nsw Department Of Customer Service

Sydney, NSW

just now - seen

Records Officer

Nsw Police Force

Sydney, NSW

just now - seen

Administration and Customer Service Support Officer

Campbelltown City Council

Campbelltown, NSW

just now - seen

Patient Transport Officer, Kings Park

Healthshare Nsw

Kings Park, NSW

11 hours ago - seen

Retail Customer Service Officer

Australia Post

Avalon Beach, NSW

13 hours ago - seen

Customer Service Officer

G&C Mutual Bank

Newcastle, NSW

14 hours ago - seen

Information Support Officer

Nsw Department Of Customer Service

Sydney, NSW

15 hours ago - seen

Information and Privacy Officer

Coffs Harbour City Council

Coffs Harbour, NSW

15 hours ago - seen