AddressNorthern Rivers Housing (NRH) has provided community housing in northern New South Wales since 1984. We manage close to 1,000 affordable and social housing properties from our offices in Lismore, Grafton, and Tweed Heads. We believe that everyone has the right to live in safe, comfortable, and affordable housing.
Our Values:- Respect: We are a people-centered organisation, respecting the diversity and different needs of the individuals we work with.
- Social Responsibility: We support people with housing needs, striving for equality and fairness in housing outcomes.
- Professionalism: We work with integrity to provide quality, innovative services and are accountable for our decisions and actions.
- Safety and Wellbeing: We are committed to a work environment that values health, safety, and well-being.
Our Benefits:
Remuneration: competitive salaries, above-award wages, and salary packaging, which can add up to $15,900 in tax-free pay per year, plus other tax savings.
Learning and development: ongoing professional development including targeted opportunities, career plans and support such as achieving formal qualifications, networking, internal promotions, reflective practice and succession planning.
Leave: enhanced leave provisions, including Ceremonial leave and gifted days off between Christmas and New Year.
Flexibility: flexible and supportive working environment including family-friendly working hours.
Safety and Wellbeing: we believe it’s important to create a happy, healthy work environment where one can leave at the end of the day and look forward to returning the next. Our Employee Assistance Program (EAP), provides a free and confidential counseling service with local providers and 24/7 support.
About the Role:We are looking for someone who can support our team of Tenancy Managers.
The Customer Service Officer is the first point of contact for our clients and contributes to the delivery of our organisational mission.
Key responsibilities of the role include responding to tenants and customer telephone and face-to-face enquires, ensuring all relevant information is entered into the appropriate systems, and monitoring the team's correspondence. Active participation in team meetings and assisting the team in the rent review process are essential to this role.
To be successful in this role, you will have a genuine interest in providing Customer Service and administrative support to a busy tenancy team while demonstrating actions that will reflect the NRH values.
You'll be joining a close-knit, strong-performing team; so if you are a good communicator, are willing to jump in and help out when another team member needs it, and also like to celebrate achievement of great outcomes, then we want to hear from you!
Please note we will be establishing a Talent Pool from this process. If you are currently unavailable to commence at this point but see this as a future opportunity, please submit your application. A 12-month Active Merit List will be held for any vacancies at that time.
About You:- Demonstrated experience in providing client-focused Customer Service and administration support
- A calm and empathetic demeanor with the ability to build rapport with people from all walks of life
- Highly motivated, and outcome-oriented, with the capacity to respond to competing priorities
- Confidence in liaising with various stakeholders including vulnerable people.
- High attention to detail and the ability to input data into multiple systems
- Well-developed computer skills, including proficiency with MS Office Programs and the ability to adapt and learn internal IT systems
- A current driver’s licence, satisfactory police check, and a Working with Children Check (WWCC).
Other experience, knowledge, and skills we would like you to have:
- Previous administrative experience supporting Real Estate or Social Housing is highly desirable
The NSW Government contracts NRH to deliver essential services to vulnerable people. In accordance with NRH's duty to provide and maintain a workplace where known hazards are mitigated wherever possible, in an effort to safeguard the health of our employees and their families; our residents (clients) and visitors; and the community at large from COVID-19, this position will require the incumbent to be fully vaccinated.
Further information about the role, including a position description can be found at:https://www.nrh.org.au/about-us/work-with-ncch/
This is an ongoing, part-time position based in Tweed Heads, NSW.
Apply now by submitting a cover letter and resume that details your relevant skills and experience and why you would be the best person for this role. You’ll be rewarded with a position that directly and positively influences the local community and working within an organisation that values your professional contribution and personal well-being.
For further information, please contact Sarah Parrish, Human Resources Advisor on 0490 410 904 or email *************@nrh.org.au.
We will be shortlisting applications as they are received so please apply as soon as possible.
We partner with our local Aboriginal Community and welcome applications from Aboriginal and Torres Strait Islander Australians.
Thank you in advance for your application, please note that only shortlisted candidates will be contacted.
