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Form of workAbout Us
We are young, dynamic, focused, and ambitious company with a clear vision for growth. We are a trusted partner for providing the best solutions for window furnishing and outdoor spaces. We bring modern convenience into our customers home, enhancing their home and lifestyle. While helping our customers achieve the things that they want to achieve, we also believe in creating and providing career opportunities for our staff members as we recognise the importance and benefit it brings to them, our customers as well as the company.
The Role
The role of the Customer Service Officer is responsible for keeping track of customer journeys once they have placed an order with the company. Responsible for efficient management of the customer life cycle to meet company’s objectives of profitability, customer success and stakeholder experience.
Key Accountabilities
- Schedule check measure and installation of new orders.
- Ordering materials for customer orders.
- Assist in the collection of payments.
- Assist in resolving customer issues to maintain customer satisfaction.
- Manage and maintain an effective customer relationship management system to foster customer loyalty.
- Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement – from initial contact to the completion of an order.
- Assist in establishing coordination with the internal teams to deliver seamless Customer Service.
- Ensuring the customer experience strategies are aligned to the larger marketing and business goals and outcomes.
About You
- Demonstrated experience in Customer Engagement/Service or at least three (3) years.
- High degree of empathy and listening skills
- Experience in the window furnishing industry is desirable
- Experience in working in a collaborative and team environment
- Experience in working in a dynamic and high-volume environment that demands agility, flexibility, accuracy and of course, speed.
How To Apply
Send us your CV and cover letter using the “Apply for this job” link. Only candidates that have been shortlisted will be contacted.
