AddressCOMPANY OVERVIEW:
Fleet Complete® is a leading global provider of mission critical fleet, asset and mobile workforce management solutions. Fleet Complete global operations encompass North America, Europe & Australia.
With our Australian operations headquartered in Adelaide’s CBD; working for Fleet Complete offers a rare opportunity to be a part of an exciting, fast paced, high performing culture in a truly global organisation.
Due to Fleet Complete’s rapid growth and customer acquisition in the Enterprise space with some of Australia’s key commercial fleets, we are seeking a dedicated, organised, customer driven individual who values team culture and engagement to support our key Customer Implementations. This role will provide opportunities for the successful individual to build on their skills and experience in delivering implementation programs to our high value Enterprise customers. This role involves the coordination and execution of Customer Implementation programs, involving high levels of planning and liaison between customer touchpoints, internal stakeholders & installer partners. This role would suit an individual with technical knowledge or experience in auto electrics, or electronic engineering.
Key Duties & Responsibilities:
Delivery of customer installation programs. Coordinating between customer contacts, 3rd party installers & internal FC stakeholders to deliver customer installation roll out programs on time and within scope.
Work closely with FC Project Management function to agree and execute customer project plan.
Design installation resources such as wiring diagrams, installation guides or videos as required.
Provide advice and guidance to installers relating to installation projects.
Implementation of the deployment process – planning, coordination, and execution of installation roll-out.
A customer service approach with good understanding of customer needs and expectations.
Participate in planning sessions internally and externally to ensure smooth roll-out for large fleets. Work alongside Project Management team to ensure high quality delivery.
Schedule technician tasks and issue purchase orders, job briefs, and travel itineraries to technicians, and/or contractors.
Maintain project documentation and handle project administration and reporting.
Consolidate weekly and monthly rollout reports to customers and management.
Liaising with customers and installers to ensure highest level of customer service.
Report into Director of Operations, however, will liaise and take on tasks from Senior Leadership and the Project Manager as required.
Skills & Experience required:
- Strong customer service focus
- A technical background in telematics or auto electric (highly desirable)
- A Cert III in Electronics (highly desirable)
- Project coordination experience or qualification (desirable)
- Excellent relationship building capabilities.
- Proven ability to work well within a team.
- An attention to detail that provides high quality output.
- Exceptional communications skills, both written and verbal.
- An ability to learn new IT systems and platforms quickly.
- Intermediate skills in Excel.
- Proven planning and organisational skills and an ability to meet deadlines.
- Demonstrated work experience in a fast-paced and changing environment.
