AddressLower Murray Water (LMW) is a water corporation providing services to around 80,000 urban and rural customers along the Murray River. Our service region lies within the traditional lands of First Nations Peoples, starting from Barapa Barapa (Koondrook), travelling downstream along the Murray River through Latji Latji (Mildura) and flowing to Ngintait at the South Australian border. With over 200 staff located in and around Mildura, Swan Hill, Kerang and Robinvale, our vision is for a healthy, sustainable water future.
About the role:
As a Rural Customer Service Officer, you will play an essential role in the efficient delivery of important Customer Service, water licensing and entitlement administrative functions on behalf of our Rural Customers.
This position is for a two-year limited term contract working part time up to 24 hours a week, ideally over three days (other work patterns up to 24 hours a week may also be considered).
The full position description can be viewed on our website.
Key responsibilities of this role include, but are not limited to:
- Provide high quality level of service to our customers
- Case manage often complex customer enquiries
- Process a variety of applications in the Victorian Water Register
- Identify opportunities for improvement, consistency, and efficiency across the Customer Service teams
About you:
Ideally you have a background in financial, property or legal administration or complex Customer Service in a fast-paced environment and have the ability to interpret data and legislation. To be successful in this role, you will have or be willing to develop:
- An analytical mind
- High customer focus
- Enjoy working in a fast-paced agile environment
- Self-motivated and results orientated
- An understanding of property titles and rural water entitlements
- Demonstrated experience and practical knowledge of CRM Systems
You don’t have to tick EVERY box – come with what you offer and we will support you with the rest!
What we offer:
- A strong focus on career and leadership development
- A friendly and inclusive culture
- A dynamic workplace where every day offers new and exciting ventures.
- Flexible working options to support a healthy work-life balance for you and your family.
- Health and wellbeing initiatives including an Employee Assistance Program.
- Attractive salary and employment benefits under our Enterprise Agreement
How to apply:
To apply for this role, please click the ‘Apply’ button below to go to our website and complete the application form, including responses to the following questions:
- What would you consider to be your key skills and strengths that you could bring to this role?
- What experience do you have working within a complex Customer Service environment, rural water entitlements or land titles?
Email your application form and resume to ***********@lmw.vic.gov.au by Tuesday, 4 June 2024. Enquiries can be directed to Dave Lahy on 0438 850 *** or the Recruitment email address.
We pride ourselves on our inclusive and diverse workforce and celebrate that everyone at LMW is unique in their own way. These unique differences create a culture at LMW that enhances not only our organisation but also the community in which we serve.
If you require any help with your application, accessibility or reasonable adjustments during the recruitment process please don’t hesitate to contact our Diversity & Inclusion Officer – Steph on 0498 400 ***.
