Customer Service Officer

About the company:
Our client located in Inner West are looking for a Customer Service Officer to join their team. Leading the industry, they pride themselves on providing the highest quality of service each day.

About the Role:

A long-term opportunity that offers full-time hours and stability. The right candidate must be punctual and trustworthy with a great sense of time management

Duties:

• Answer all incoming customer calls in a friendly, professional and efficient manner including conducting follow up/outbound calls as required.
• Accurately record customer requests in the CRM system.
• Monitor call volumes and take proactive steps to ensure all calls are answered within adopted service standards.
• Provide back up to administration and front counter functions as required.
• Must adhere to council values: Respect, integrity, compassion, innovation,

Skills and Experience:

• Full working rights - This position is 35 hours a week.
• Ability to work in a team environment.
• Call Centre/Phone answering skills
• Competence in computer-based data processing, spreadsheets etc
• Organisational skills
• Time management and punctual
• Multi-Tasker

More about the Role:

• Shifts times: Monday to Friday: 8:30am-4:30pm
• Pay rate: $36.18hr

How to Apply

If this sounds like the opportunity you have been looking, then submit your application including an up to date resume. Or email ***************@excels.com.au your resume to apply now!