Customer Service Officer

• Werribee location with onsite parking
• Full time, Fixed term (parental leave cover) until March 2025
• Band 4 salary of $73,202.48 plus super and a fortnightly RDO

We are Wyndham, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

A bit about the role

This role will see you support the Community First Team functions relating to front of house and contact centre operations. 

What you will do

• Provide excellent customer support to the community and staff across all customer channels; phone, front counter, webchat, online enquiries
• Ensure service levels and standards are met, within Council’s policies with a focus on customer satisfaction and industry best practice
• Personally handle or redirect enquiries as appropriate, in an efficient, courteous and professional manner
• Provide cashiering services as required
• Utilise Councils reporting system to record the nature and type of customer enquiries to ensure a successful outcome for the customer

What you will bring

• Demonstrated experience working in a call centre of face to face Customer Service environment
• Knowledge of the business of local government and its relationship to community
• A sound level of computer literacy with an emphasis on database programs
• A great customer centric attitude to ensure customers are at the centre of what you do
• A continuous improvement mindset with a positive, proactive, and flexible attitude

Be part of something more

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities? 

What’s next?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume. We do not require any selection criteria to be addressed.

For a confidential discussion, please contact Frank Belardo, Team Leader Customer Service on 1300 023 411. 

Applications will be accepted until 11:59PM on Thursday 14 March 2024.

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe, and inclusive environments where everyone can grow and succeed.