Address
Form of work
SalaryAre you from the hospitality or retail industry and looking to take the next step in your professional career?
Let's start with what's in it for you?
- Work for a rapidly growing Melbourne based utilities company
- A great entry level opportunity to grow your career
- South Melbourne location - easily accessible via public transport
- Shops, cafes, restaurants at your door step
- Full time, Monday - Friday, work between the hours of 8:30am - 4:30pm
- High energy, social culture (award ceremonies, monthly celebrations etc.)
- Training and professional development opportunities
- Opportunity for bonuses and incentives up to $10,000 p/a
- Will consider applicants from the hospitality and retail industries!
The Company
An exciting opportunity exists for a dynamic Customer Service Specialist to join a well established national utilities company. This is a great opportunity to be part of an organisation that is invested in your professional development and growth.
What does the role entail?
Reporting to the Customer Service Team Leader, you will be required to provide end to end Customer Service whilst maintaining an exceptional customer experience.
Other duties include:
- Act as a first point of contact via phones, emails and webchat
- Sell and educate customers on pricing and products
- Handle objections and enquiries in a timely and professional manner
- Perform to all relevant KPI's whilst complying to organisational standards
- Log and maintain Customer Service database
- Participate in regular team meetings/workshops and development programs
- Efficiently and effectively work towards achieving team and individual responsibilities
- Assist with additional duties where required
What experience is required?
- Proven experience working in a Customer Service position in a fast paced environment (retail or hospitality)
- Excellent communication skills (both verbal and written)
- Intermediate computer literacy
- Maintain a high level of professionalism
- Ability to work in a team whilst remaining target driven
- Flexible, adaptable and positive attitude
Please apply now if you are keen to join this people focused organisation. Interviews will be held immediately.
